Developing an integrated design and project management intranet
Australian Customs & Border Protection Service
The recent Blueprint for Reform of the Australian Government Administration outlined the need for a more collaborative, citizen-centred approach to the design and delivery of government services. In its State of the Service Report 2009-10, the Australian Public Service Commission described this co-design approach as follows:
'Co-design is working with key stakeholders (community, staff and other relevant groups) using an end-to-end and outside-in approach. This involves incorporating engagement into the design process across all stages of project conception, planning, development and roll-out. Users and stakeholders are involved from the beginning, as an idea turns into a prototype and then into a finished product.'
Customs and Border Protection sought to integrate this approach within the framework of standard project management methodology and to provide staff with easy access to the internal administrative tools and knowledge resources required to do this.
Rob developed and tested a prototype information architecture for the design and project management pages of the agency's intranet, a prototype screen design and key sections of the text. In addition, Rob drafted several 'how-to' capability building guides and prepared recommendations for implementation of the new approach.